UPS and USPS Damaged Shipment Log for 2022 - Last Updated August 11, 2022

I am going to use this to document damaged shipments going forward. I went back and found a few other damaged shipping items and added them to cover all of 2022.

Almost all damage is via UPS Ground. Considering moving to FedEx. Roughly my damage rate is 0.5% as I ship about 20 packages a month and have 1 damage a month.

#5 - Aug 11, 2022

Cravings By Chrissy Teigen Lidded Clay Pot With Bronze Tone Lid, 10”d X 9”h #JS

Shame this piece got damaged. I super packed it because I knew the shape increased the risk. Was shipped UPS Ground but looks like near abusive handling. Immediate full refund to buyer.

#4 - Jul 29, 2022

Clear Heavy Stained (or Non-Stained) Glass Panel Hanging 18” X 22” #SH

This stained glass piece was shipped UPS Ground. A great piece that I decided to do an auction format and it did well. I packed it to the best of my ability but UPS must have dropped it on its sides to where a few panels cracked. Because there is really no frame to offer support, the pressure transferred to the points where there are perpendicular joints. Lesson learned is that while my cocoon packing method is tight, it offers no give. So I think I can compensate by adding an additional cardboard layer on both sides giving a 3/4 pocket on all sides before the picture takes tension. Another option is to sandwich the stained glass between 2 larger cardboard sheets and staple around the edges. Customer was very nice about the situation and left complimentary feedback.  She was refunded in full immediately including shipping (before she left feedback). No claim filed.

#3 - Jun 2, 2022

David Hockney "Mt. Fuji and Flowers" Print/Poster Metropolitan Museum of Art #SH

No lesson learned and customer stated they thought it was very well packaged, UPS just handled this hard and the glass was shattered and also damaged the underlying print; we think they must have dropped from a distance. Customer was immediately issued a full refund including shipment. This was also medium size print and packaged it to the best possible I could with normal multiple layers and method I document here. I hate doing claims, but if it becomes a trend, I will start doing that.

#2 - May 14, 2022

Decoline Hand Made And Painted Oval Mirror 18.5”h X 13”w Leather Inset Resin #SH

This was damaged and also shipped by UPS, I think it was packed appropriately but customer identified a crack that I missed on the item which was the root cause, so closer inspection would be my lesson learned. Customer given full refund plus shipping. 

#1 - March 31, 2022

Signed, Steve Penley, Churchill Never Give In Poster/Art, 22”w x 29”h [A]

This was shipped USPS Priority. Customer reported that they received the roll with one end cap off. This went out with both end caps and also taped 2 times on each end.  Now I tape it 6 times and put an additional strip of tape around the roll on each end. They determined it was still ok to frame and only damaged a corner and no refund was issued.



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